Frequently Asked Questions
Everything you need to know about your INKBIRD smart home devices.
What is the standard shipping time for INKBIRD orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the domestic region.
How do I connect my device to the INKBIRD app?
To connect your device, download the INKBIRD app from the App Store or Google Play, enable Bluetooth on your smartphone, and follow the in-app instructions to pair your specific model via Wi-Fi or Bluetooth.
What is your return policy for home automation products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do INKBIRD products come with a warranty?
Yes, most INKBIRD products include a 12-month limited warranty that covers defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payments through PayPal and Apple Pay.
Are INKBIRD smart controllers compatible with 5GHz Wi-Fi networks?
Most current INKBIRD smart devices are designed to operate on 2.4GHz Wi-Fi bands to ensure maximum range and stability. Please check your specific product manual for dual-band compatibility details.